Course Library : Treeline - A New Perspective

Course Title	Description	Course Length	Course Format
Capitalizing on Change	Change is a certainty in today's environment. The key to surviving and thriving is to take a proactive approach to change. This program provides the tools to assess typical attitudes toward change, intervene in the change cycle with positive strategies, and combat change-related stress.	Approx. 80 minutes	E-Learning
Coaching	Most managers are aware that the old school "command and control" method of supervising simply isn't as effective as involving employees in their development. From determining the appropriate coaching approach, to implementing a comprehensive development plan, to conducting an effective coaching session, to setting meaningful team missions and goals, this program provides the tools and techniques to increase any employee's performance.	Approx. 80 minutes	E-Learning
Communication	Click here to take a demo of this e-learning course. Good communication skills are essential for every employee at every level. The ability to convey ideas, give and receive feedback, resolve differences and persuade others is as important as technical competence in a job. This course shares the basic communication model, helps employees identify common barriers to effective communication, and tailor different communication styles to various personalities.	Approx. 80 minutes	E-Learning
Customer Loyalty	Increasing customer loyalty has never been more important or more challenging than it is today. This course provides participants with the knowledge and skills to improve service to customers, understand the elements of great service, establish a position unique in the customer’s eyes, even when faced with challenges from customers.	Approx. 80 minutes	E-Learning
Delegating	Often misunderstood and poorly implemented, effective delegation can be a highly successful method to increase productivity and build capability among employees. This program will help managers and supervisors select the right person for delegation, implement a five (5) step process for effective delegation, recognize and overcome barriers to successful delegation and identify the most appropriate tasks for delegation.	Approx. 80 minutes	E-Learning
Emotional Intelligence	As an introductory offer, we are providing FREE ACCESS to this full e-learning course (not a partial demo - the entire course!) Simply register here and you can take the full course immediately! People with high emotional intelligence are poised, outgoing and cheerful, have empathy for others, express their feelings directly but appropriately, and have a capacity for developing meaningful relationships. All of these traits are very important aspects of a collaborative, high achieving workplace. This program offers you techniques to increase and develop your emotional intelligence. It guides you through proven methods to apply emotional intelligence in the workplace to enhance employee relationships and increase productivity.	Approx. 50 minutes	E-Learning
Giving and Receiving Feedback	Would you like to give feedback that sticks? Do you ever hesitate to give feedback because you’re not sure what to say? Do you get defensive when someone gives you feedback? This program will give you answers to these questions as well as ideas about : Making you and your employees more productive. Minimizing conflicts and misunderstandings that can disrupt work flow. Being more confident in your ability to recognize your employee’s needs and communicate solutions.	Approx. 50 minutes	E-Learning
Implementing Strategy	What ensures the long-term success of an organization? Nothing! However, it has been proven that companies that partake in serious strategic planning have a significant edge in being successful over those that don’t. This program identifies the elements of an effective strategic planning model, gives you the tools to discover your strengths, weaknesses, opportunities and threats when setting a strategic vision and helps you avoid common pitfalls that derail strategic plans.	Approx. 80 minutes	E-Learning
Interviewing and Hiring	Click here to take a demo of this e-learning course. Hiring quality employees is one of the most critical tasks in any organization. The basis of effective interviewing is asking the right questions. Let’s face it. If you ask candidates hypothetical questions you will get hypothetical answers. In this program you will learn the art of interviewing systematically so that you are getting the information that is most critical for job performance. Identify competencies associated with the job, conduct interviews and practice evaluating and recruiting candidates in this highly interactive curriculum.	Approx. 50 minutes	E-Learning
Leading and Motivating	The premise of this program is that motivation is not something you do to others; people motivate themselves. This program is about helping managers and supervisors create the appropriate climate that fosters positive feelings and eliminates obstacles, then employees will be intrinsically motivated. “Leading and Motivating” focuses on providing the skills and techniques you will need to help groups develop a sense of community, to acquire influence over their work-related actions, and to enjoy the openness of shared information and feelings.	Approx. 80 minutes	E-Learning
Making a Presentation	Click here to take a demo of this e-learning course. How many of you have ever viewed a presentation where it was clear the presenter was ill-prepared? “Clicker culture” refers to the vast majority of people in our culture—and in the audience to whom you present—who have been conditioned by media (TV, movies, video, computers, radio).The average “sound bite” is 15-20 seconds and getting shorter. If your presentation doesn’t get and keep their attention, they’ll “click and change channels.” They may be physically present but mentally elsewhere. In this program you will learn how to make your presentations meaningful, memorable and motivating; a “must watch” presenter prepared for prime time.	Approx. 50 minutes	E-Learning
Managing Difficult Interactions	While challenging and often unpleasant, difficult interactions at work don’t necessarily have to end negatively with hard feelings and lack of trust. This course provides participants with perspectives and techniques that help diffuse anger and frustration and create greater understanding when difficult interactions occur. Participants will learn why interactions often become difficult, learn strategies to resolve difficult interactions and establish new approaches that will prevent negative interactions in the future.	Approx. 80 minutes	E-Learning
Managing for Performance	Learn to develop standards and the steps for results based measurements in this program for managers and and supervisors. Managers will learn how to assess performance based on established standards and will also learn how to support employees as they work to meet and exceed goals. You will learn a process to develop clear standards, manage performance and conduct formal and informal performance discussions in this comprehensive program.	Approx. 80 minutes	E-Learning
Managing Your Time	Click here to take a demo of this e-learning course. A simple glance at the desks of various workers reveals different organizational and time management practices that individuals have adapted to their personality. Personality preferences have an impact on how individuals successfully manage their time. Different approaches to time management are equally effective and neither approach is better than the other. In this program you will learn how to increase your personal effectiveness by using management techniques that fit your personality. You will apply time saving techniques, learn ways to overcome procrastination and find out a variety of methods to living a balanced life.	Approx. 50 minutes	E-Learning
Persuading and Influencing Others	Lay the foundation for more effective communication in this highly interactive workshop. Develop creative ways to establish rapport and build relationships through a deeper awareness of the power of nonverbalcommunication. Learn how to avoid common communication barriers. Recognize communication styles preferences, and tailor your communication to be more effective with each style. Learn methods for de-escalating difficult situations and to effectively resolve conflicts.	Approx. 80 minutes	E-Learning
Running a Meeting	Click here to take a demo of this e-learning course. One of the most fundamental, yet critical, skills for managers and staff members is planning and executing a successful meeting. This course offers participants tips and techniques that focus on building an agenda, identifying roles and responsibilities of meeting participants, making decisions and ensuring effective follow up after the meeting. Learn to increase your productivity dramatically with successful meetings.	Approx. 50 minutes	E-Learning
Solving Business Problems	Course participants will learn how to integrate creativity with analytic thinking for effective problem solving, and to develop critical thinking skills. Creative problem solving is a valuable skill for today's fast-changing world. Participants will learn how to write problem statements, analyze root causes as well as create and evaluate potential solutions. An innovative mindset not only identifies and evaluates great ideas for the marketplace; it also focuses on solving customer problems.	Approx. 80 minutes	E-Learning

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