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The Communication Mystery: Solved
This is an accelerated learning program in which learners will complete a series of activities through which they will learn communication skills, as well as uncover a murder mystery. In this course the instructor plays both the trainer, as well as a cantankerous police chief. The theme transports participants through assertive speaking skills, active listening skills and appropriate conflict resolution techniques, all the while trying to figure out the “who done it” mystery theme.
Course Length : One Day
Course Format : CRPL
: Successful completion of this course will increase your knowledge of and ability to:
- Recognize common myths and facts related to communication
- Understand the value or destructiveness of assumptions in communication
- Distinguish between the four paths of expression
- Construct a tool kit of assertive speaking techniques
- Practice using assertive, positive language when communicating with others
- Use active listening skills to communicate with others in a group
- Practice effective listening techniques
- Become sensitive to behaviors that may contribute toward or obstruct conflict resolution
- Practice successful conflict resolution techniques
: This is an accelerated learning program, i.e., it is activity-based, and the learning points come from debriefing the activities. It is based on a “who done it” mystery theme. Throughout the training the facilitator will be playing two roles: the trainer and the police chief. Participants will complete a series of activities through which they will learn communication skills, as well uncover the mystery of “who done it.”
I. Communication basics: Give and take
- The story
- Activity: This activity sets the stage for the activities and learning for the entire day.
- Communication tug of war
- Activity: This activity helps participants understand the give and take needed in the communication process and demonstrates some of the common myths associated with communication.
- Assumptions: Good or bad?
- Activity: This activity takes a closer look at the advantages and disadvantages of making assumptions in communication. Participants will discover possible solutions.
II. Discovering assertive speaking
- The four paths of expression
- Activity: These activities allow participants to examine and practice the different approaches to communication. They scrutinize how different approaches can be more effective in conversations.
- What is assertive speaking?
- Activity: These activities help participants be more assertive in there communication style. They discuss the importance of body language, tone of voice and eye contact in communication.
- Communicating in the positive
- Activity: In these activities participants will identify methods to make their speaking more positive and effective. They will practice using assertive, positive language when communication with others.
III. Uncovering active listening skills
- What is active listening?
- Activity: In these activities participants will play a game that will help them learn and demonstrate active listening skills.
- Obstacles to active listening
- Activity: These activities help participants recognize and avoid obstacles to active listening.
- Techniques to active listening
- Activity: These activities allow participants to practice active listening skills within their groups.
- IV. Communicating in difficult situations
- Understanding communication through conflicts
- Activity: In these activities participants will learn techniques for excellent communication in difficult situations.
- Practicing communicating through conflict
- Activity: In these activities participants will play a game that will help them understand cooperation and the role of trust and respect in communication.
V. The real thing
- Activity: These activities will help participants practice their communication techniques in a difficult scenario related to the theme.
- Review communication concepts
- Activity: At the end of the day participants will partake in a writing and role-play activity that will encourage them to practice the skills that they have learned throughout the day.
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