• Recognize common myths and facts related to communication
• Understand the value or destructiveness of assumptions in communication
• Distinguish between the four paths of expression
• Construct a tool kit of assertive speaking techniques
• Practice using assertive, positive language when communicating with others
• Use active listening skills to communicate with others in a group
• Practice effective listening techniques
• Become sensitive to behaviors that may contribute toward or obstruct conflict resolution
• Practice successful conflict resolution techniques

I.  Communication basics: Give and take

• Introductions
• The story
• Activity: This activity sets the stage for the activities and learning for the entire day.
• Communication tug of war
• Activity: This activity helps participants understand the give and take needed in the communication process and demonstrates some of the common myths associated with communication.
• Assumptions: Good or bad?
• Activity: This activity takes a closer look at the advantages and disadvantages of making assumptions in communication. Participants will discover possible solutions.

II.  Discovering assertive speaking

• The four paths of expression
• Activity: These activities allow participants to examine and practice the different approaches to communication.  They scrutinize how different approaches can be more effective in conversations.
• What is assertive speaking?
• Activity: These activities help participants be more assertive in there communication style.  They discuss the importance of body language, tone of voice and eye contact in communication.
• Communicating in the positive
• Activity: In these activities participants will identify methods to make their speaking more positive and effective. They will practice using assertive, positive language when communication with others.

III.  Uncovering active listening skills

• What is active listening?
• Activity: In these activities participants will play a game that will help them learn and demonstrate active listening skills.
• Obstacles to active listening
• Activity: These activities help participants recognize and avoid obstacles to active listening.
• Techniques to active listening
• Activity: These activities allow participants to practice active listening skills within their groups.
• IV.  Communicating in difficult situations
• Understanding communication through conflicts
• Activity: In these activities participants will learn techniques for excellent communication in difficult situations.
• Practicing communicating through conflict
• Activity: In these activities participants will play a game that will help them understand cooperation and the role of trust and respect in communication.

V. The real thing

• Activity: These activities will help participants practice their communication techniques in a difficult scenario related to the theme.
• Review communication concepts
• Activity: At the end of the day participants will partake in a writing and role-play activity that will encourage them to practice the skills that they have learned throughout the day.