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Wow -- I received the fabulous materials that our company won at ASTD and feel like we truly struck gold! I've had a chance to review all of the topics and am amazed at the plethora of options from Maintaining a Work/Life Balance to Behavioral Interviewing. For Treeline to share them with us is remarkable and we really appreciate it! Our employees will definitely benefit from these courses. Thank you!

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Course Library > Leadership & Management > The Art of Successful Coaching
The Art of Successful Coaching 
Most managers are aware that the old school "command and control" method of supervising simply isn't as effective as involving employees in their development. From determining the appropriate coaching approach, to implementing a comprehensive development plan, to conducting an effective coaching session, to setting meaningful team missions and goals, this program provides the tools and techniques to increase any employee's performance.
Course Length : One Day
Course Format : CRPL
Course Objectives : Successful completion of this course will increase your knowledge of and ability to:
  • Recognize and apply the five approaches to coaching:
  • Employ inquiry and advocacy skills when communicating
  • Implement the steps to effective coaching
  • Follow the four-step preparation process for conducting a coaching session:
  • Establish a performance improvement system that works:
  • Develop trust and mutual respect among team members
  • Empower and establish accountability among team members
  • Set meaningful team mission and goals
Course Outline :

I. The coaching concept

  • The characteristics of coaching
  • The roles and responsibilities of coaching
  • Determining an action plan
  • Coaching communication techniques
  • Listening skills and practice

II. Quick coaching model

  • Steps to effective coaching
  • Characteristics of feedback
  • Recognizing feedback

III. One on one coaching sessions

  • Four step preparation process
  • Handling specific personalities
  • Coaching scenarios
  • Three minute coaching moments 

IV. Building a performance improvement system

  • Determine key results
  • Benchmark your star performers
  • Identify best practices
  • Create an employee development plan
  • Measure the level of performance
  • Creating a learning environment

V. Building and coaching a winning team

  • Developing trust and mutual respect
  • Building trust scenario
  • Translating trust into action
  • Building loyalty
  • Holding employees accountable
  • Empowering team members
  • Keeping the lines of communication open
  • Setting team mission and goals

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