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Course Library > Leadership & Management > Secrets to Management Success
Secrets to Management Success 
The big secret to management success: Treat employees as responsible adults.  The really big secret: This is not unlike the process of raising children to be responsible adults – set them up for success by giving them small tasks/problems they have a good chance of handling well; don’t jump in and rescue them when trouble arises; instead, let them learn from their mistakes. This program offers skills and tools to help managers develop responsible employees, decrease struggles and conflict, encourage “accountable moments” as learning opportunities and provide appropriate workplace counseling when needed. All the secrets will be revealed!
Course Length : One Day
Course Format : CRPL
Course Objectives : Successful completion of this course will increase your knowledge and ability to:  
  • Develop responsible employees
  • Foster good decision making in your employees
  • Encourage a positive climate
  • Decrease power struggles and ego fights
  • Implement a flexible model for helping employees handle their own problems
  • Use “accountable moments” as learning opportunities for employees
  • Be fair, flexible and supportive
  • Offer appropriate counseling to employees
Course Outline :

I.    The new work environment

  • Workplace as extended family
  • People seek fulfillment at work
  • People bring in their own family experiences
  • Supervisor as “parent”
  • Realizing that managing people is your job; it’s the not thing that gets in the way of your job

II. Management styles

  • Downpour
  • Lightning
  • Fog
  • Sunny
  • Foundational skills for the “sunny” style of managing

III. The model for helping employees solve their own problems

  • Manager: Empower employees
  • Employee: Owns the task/problem
  • Manager: Supports employee but doesn’t solve the task/problem
  • Employee: Learns/reflects on the task/problem (accountable moments)

IV. Accountable moments

  • Eliminate blame
  • Principles of self-correction
  • Staying “unhooked” emotionally
  • Counseling for performance improvement

V.    Applying the model to common people problems

  • Bad attitude
  • Missed deadlines
  • Absenteeism/tardiness
  • Annoying or offensive behavior
  • Poor judgment
  • Poor quality work
  • Socializing
  • Violation of rules, regulations or policy

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