Professional Development - Course Library : Treeline

Course Title	Description	Course Length	Course Format
Business Etiquette and Common Courtesy	Why do manners matter? You bet. A company without common courtesies experiences more employee turnover, more EEOC expenses and more time spent on paperwork related to complaint issues. On an individual level, when you don’t use manners and common courtesy, it shows a lack of consideration and professionalism. People then make judgments about you regardless of your abilities. This program provides guidelines for common business etiquette, how to show respect for yourself and others, how to establish positive connections with anyone, and how to choose polite and positive responses to rude behavior	One Day	CRPL
Creative Problem Solving	Course participants will learn how to integrate creativity with analytic thinking for effective problem solving, and to develop critical thinking skills. Creative problem solving is a valuable skill for today's fast-changing world. The concept of "innovation" and how it relates to the bottom line will also be emphasized. An innovative mindset not only identifies and evaluates great ideas for the marketplace; it also focuses on solving customer problems.	Half Day	CRPL
Customer Loyalty	Increasing customer loyalty has never been more important or more challenging than it is today. This course provides participants with the knowledge and skills to improve service to customers, understand the elements of great service, establish a position unique in the customer’s eyes, even when faced with challenges from customers.	Approx. 80 minutes	E-Learning
Giving and Receiving Feedback	Would you like to give feedback that sticks? Do you ever hesitate to give feedback because you’re not sure what to say? Do you get defensive when someone gives you feedback? This program will give you answers to these questions as well as ideas about : Making you and your employees more productive. Minimizing conflicts and misunderstandings that can disrupt work flow. Being more confident in your ability to recognize your employee’s needs and communicate solutions.	Approx. 50 minutes	E-Learning
Goal Setting for Success	Attainable goals are what will keep you and your organization moving forward in the right direction. This goal setting program will help you understand what makes a goal attainable by discovering your strengths, weaknesses, opportunities and threats when setting goals. Many times goals are identified correctly but poorly accomplished because there is a lack of planning and strategy regarding how the goal will be achieved. This program will dig deep into the goal setting process to practice writing measurable goals and strategize the best approach to make that goal a reality.	Half Day	CRPL
How to Be an Outstanding Receptionist	You are the face of your organization to others. Do you appear poised and professional, or do you more often feel scattered from all the multitasking you are asked to do? This program gives you the skills and strategies to create a welcoming environment to clients, visitors and colleagues, to deliver the highest level of customer service, to handle angry or impatient people with diplomacy, and to juggle your multiple priorities effectively.	Half Day	CRPL
Implementing Strategy	What ensures the long-term success of an organization? Nothing! However, it has been proven that companies that partake in serious strategic planning have a significant edge in being successful over those that don’t. This program identifies the elements of an effective strategic planning model, gives you the tools to discover your strengths, weaknesses, opportunities and threats when setting a strategic vision and helps you avoid common pitfalls that derail strategic plans.	Approx. 80 minutes	E-Learning
Introduction to Project Management	The buck stops here. As a project manager, that is often true. Project management is getting more complex as organizations are keeping a close eye on schedules and budgets in order to maintain productivity and profitability. This 2-day course covers the steps of project management from definition and planning to implementation, monitoring, completion and evaluation. You will be able to complete a thorough and accurate project plan including task identification, scheduling and budgeting; monitor the key project issues of schedule, budget and performance deliverables; and develop appropriate responses to potential problems. After the project is completed, you will deliver clear and effective reports that include a formal evaluation of the project.	One Day	CRPL
Juggling Multiple Priorities	Have you ever wondered “How am I supposed to get all of this done? Reports, meetings, evaluations, proposals…and everything needs to be done NOW.” In order to decide what work is most important, you must know the specific outcomes you/your organization desire(s), and take those outcomes and break them down into daily roles and responsibilities. This program examines many different approaches to time management and introduces new techniques to enhance your approach in different situations. Practice tools for prioritizing tasks, setting boundaries, eliminating tainted time, and much more in this action packed program.	Half Day	CRPL
Making a Presentation	Click here to take a demo of this e-learning course. How many of you have ever viewed a presentation where it was clear the presenter was ill-prepared? “Clicker culture” refers to the vast majority of people in our culture—and in the audience to whom you present—who have been conditioned by media (TV, movies, video, computers, radio).The average “sound bite” is 15-20 seconds and getting shorter. If your presentation doesn’t get and keep their attention, they’ll “click and change channels.” They may be physically present but mentally elsewhere. In this program you will learn how to make your presentations meaningful, memorable and motivating; a “must watch” presenter prepared for prime time.	Approx. 50 minutes	E-Learning
Managing Difficult Interactions	While challenging and often unpleasant, difficult interactions at work don’t necessarily have to end negatively with hard feelings and lack of trust. This course provides participants with perspectives and techniques that help diffuse anger and frustration and create greater understanding when difficult interactions occur. Participants will learn why interactions often become difficult, learn strategies to resolve difficult interactions and establish new approaches that will prevent negative interactions in the future.	Approx. 80 minutes	E-Learning
Managing Your Time	Click here to take a demo of this e-learning course. A simple glance at the desks of various workers reveals different organizational and time management practices that individuals have adapted to their personality. Personality preferences have an impact on how individuals successfully manage their time. Different approaches to time management are equally effective and neither approach is better than the other. In this program you will learn how to increase your personal effectiveness by using management techniques that fit your personality. You will apply time saving techniques, learn ways to overcome procrastination and find out a variety of methods to living a balanced life.	Approx. 50 minutes	E-Learning
Meeting Management	When you walk into a typical meeting at your organization, what do you expect? The company party line with no real information, or an honest exchange of ideas – with a plan? In this program you will learn how to successfully prepare for meetings, identify clear and concise objectives and create a system to hold members responsible for tasks and mediate conflicts as needed. Learn how to make your future meetings productive and meaningful for all who attend.	Half Day	CRPL
Negotiation Skills	Most inexperienced negotiators remain so focused on their position they ignore creative solutions that would meet their underlying interests. This program helps you identify and analyze your needs and expectations in negotiation. It teaches you how to successfully get you from where you are to where you want to be with negotiable proposals and mutually beneficial counterproposals.	Half Day	CRPL
Persuading and Influencing Others	Lay the foundation for more effective communication in this highly interactive workshop. Develop creative ways to establish rapport and build relationships through a deeper awareness of the power of nonverbalcommunication. Learn how to avoid common communication barriers. Recognize communication styles preferences, and tailor your communication to be more effective with each style. Learn methods for de-escalating difficult situations and to effectively resolve conflicts.	Approx. 80 minutes	E-Learning
Presentation Skills and Beyond	How many of you have ever viewed a presentation where it was clear the presenter was ill-prepared? “Clicker culture” refers to the vast majority of people in our culture—and in the audience to whom you present—who have been conditioned by media (TV, movies, video, computers, radio).The average “sound bite” is 15-20 seconds and getting shorter. If your presentation doesn’t get and keep their attention, they’ll “click and change channels.” They may be physically present but mentally elsewhere. In this program you will learn how to make your presentations meaningful, memorable and motivating; a “must watch” presenter prepared for prime time.	One Day	CRPL
Real-World Project Management		Two Days	CRPL
Running a Meeting	Click here to take a demo of this e-learning course. One of the most fundamental, yet critical, skills for managers and staff members is planning and executing a successful meeting. This course offers participants tips and techniques that focus on building an agenda, identifying roles and responsibilities of meeting participants, making decisions and ensuring effective follow up after the meeting. Learn to increase your productivity dramatically with successful meetings.	Approx. 50 minutes	E-Learning
Solid Business Writing		Half Day	CRPL
Solving Business Problems	Course participants will learn how to integrate creativity with analytic thinking for effective problem solving, and to develop critical thinking skills. Creative problem solving is a valuable skill for today's fast-changing world. Participants will learn how to write problem statements, analyze root causes as well as create and evaluate potential solutions. An innovative mindset not only identifies and evaluates great ideas for the marketplace; it also focuses on solving customer problems.	Approx. 80 minutes	E-Learning
Strategic Planning		One Day	CRPL
Succession Planning		One Day	CRPL
Time Management (Myers-Briggs) How to Make the Most of Your Time		One Day	CRPL

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