Conflict and Stress Management - Course Library : Treeline

Course Title	Description	Course Length	Course Format
Conflict Resolution in Today’s Workplace	Click to download a sample portion of the Leader's Guide (PDF). Conflict in inevitable, but if left unchecked it can be highly destructive within an organization. This program offers approaches that will help you identify and enhance the most important aspects of conflict resolution. Develop communication skills that support conflict prevention and practice tools that will end conflict in even the most difficult situations. When you feel that conflict has gone beyond your means, this program offers the benefits of using a third party, as well as procedures for finding an effective mediator.	One Day	CRPL
Violence in the Workplace	Chances are you or someone you know has directly experienced workplace violence (keeping in mind that violence is not only murder, but assaults or even threats). Workplace violence litigation has dramatically increased in recent years. In this program you will understand the most common causes of workplace violence, recognize warning signs and practice de-escalating a potentially dangerous situation before it erupts. If you do find yourself in a crisis, the program teaches you how to handle it effectively and manage the aftermath to restore a sense of normalcy in the workplace.	Half Day	CRPL
Dirty Little Secrets That Negatively Affect Work and What To Do About Them	Do you ever wish training would address what really goes on at work? The people problems that nobody wants to talk about—the people who create obstacles, or are obstacles themselves that prevent you from doing your best work. This program confronts those people problems head-on and gives you solutions and strategies for staying positive and productive among “toxic” people and situations.	One Day	CRPL
Reestablishing Workplace Civility	It sounds so straight forward – be nice to others. But is it really? It is not always a given that you will like the people that you work with, but it is important to understand the value of being civil to one another. In this course participants will identify different types of disruptive behavior and techniques and approaches to overcome conflict, bullying and rudeness. They will create and implement organizational communication strategies to redefine the organizational culture into one of trust and teamwork. This course allows participants to practice techniques for running productive meetings and one on ones, as well as build effective incentive programs to enhance employee motivation.	One Day	CRPL
Office Politics	Office politics often stirs up negative images and memories of bad experiences. Learn about negative tactics and the positive side of office politics. Discover how to use office politics to your advantage while being true-to-yourself.	Half Day	CRPL
Challenging Negative Attitudes at Work	This course explores how to challenge individual negativity as well as how to protect yourself from the negativity of others. Behavioral models to use in coaching yourself and others in how to build optimistic responses to any given situation are taught. Learn how negative norms become entrenched in an organization, department or team and how to create a more positive working environment.	One Day	CRPL

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